GENERAL INFORMATION

GENERAL POLICY

IT IS OUR POLICY TO SHIP AND CHARGE FOR REPLACEMENT PARTS UPON NOTIFICATION OF A PROBLEM. WARRANTY WILL BE DETERMINED UPON INSPECTION OF SAID PART AFTER IT IS RETURNED TO EBBCO, FREIGHT PRE-PAID. A RETURNED GOODS CLAIM FORM WILL BE SENT WITH REPLACEMENT PART AND MUST BE RETURNED WITH DEFECTIVE PART.

EBBCO, INC. SHALL NOT BE LIABLE FOR INCIDENTAL AND CONSEQUENTIAL LOSSES AND DAMAGES UNDER THIS EXPRESSED WARRANTY, ANY APPLICABLE IMPLIED WARRANTY, OR CLAIMS FOR NEGLIGENCE.

WARRANTY

STAINLESS STEEL/CARBON STEEL VESSELS:  ONE YEAR MANUFACTURER WARRANTY, PLUS ONE YEAR EBBCO EXTENDED WARRANTY

PUMP BODIES AND IMPELLERS:   ONE YEAR MANUFACTURER WARRANTY

ELECTRICAL CONTROLS & MOTORS, FILTER AND PUMP SEALS:  NINETY DAY LIMITED WARRANTY. DO NOT RUN PUMP DRY OR OVERHEAT PUMP BY NOT SERVICING FILTER WHEN REQUIRED. AN OVERHEATED SEAL DOES NOT QUALIFY AS A WARRANTY.

FILTER CARTRIDGES: IF A CARTRIDGE FAILS ON ITS FIRST RUN, IT WILL BE REPLACED AT NO CHARGE. SUBSEQUENT CARE MUST BE TAKEN AS NOT TO DAMAGE MEDIA OR CARTRIDGE DURING CLEANING. ANY CARTRIDGE THAT COLLAPSES DUE TO OVER-LOADING DOES NOT QUALIFY AS A WARRANTY.

FREIGHT POLICY

ALL SKID SHIPMENTS, INCLUDING SYSTEMS, ARE SHIPPED FREIGHT COLLECT VIA EBBCO'S CHOSEN CARRIER, WITH THE GREATEST DISCOUNT, UNLESS A PREFERRED CARRIER IS NOTED ON EACH PURCHASE ORDER.  THIRD PARTY BILLING IS AVAILABLE UPON REQUEST.